Terms and Conditions
Please click here to check our terms and conditions
- What are your business hours?
Our customer service center is open from 8 A.M. to 5 P.M. PST, Monday thru Friday or you can also email us your questions or inquiry via email at info@setdaysportswear.com
- What are the steps to placing my order?
Please click on How To Order to see our procedures on how to place an order
- What is the difference between Tackle Twill and Dye Sublimated Uniform?
Tackle twill, or stitched, it involves sewing down a number or letter. The advantage of tackle twill is it offers a more authentic and bolder look to your uniform, much like embroidery.
Dye Sublimation on the other hand is a traditional printing method in which a printer uses heat to transfer dye directly into the desired uniform. Sublimation applies the pigment directly into the material in a vibrant and colorfast way. One of the biggest advantages of sublimation is it does not fade or chip and if you had a very elaborate logo like a massive bulldog for example, then this process makes it very easy to make a bold statement on your uniform.
- How to receive your free graphic design?
After you submit a REQUEST FOR A FREE GRAPHIC DESIGN via our website, we will send your free mockup/graphic design within 24 hours via email or if you created your own design through our Design your own tool, you can view your mockup/graphic design through our Uniform Design Tool. Or feel free to email our design team at design@setdaysportswear.com to check on the status of your free graphic design/mockup
- What is the material of the uniform?
Please check the description of each item on our website Setday Sportswear for more details or contact our customer support at 092 3160763730
- Can we create a custom design for our team?
Yes, you can visit our website to choose the style of uniform and submit a REQUEST FOR A FREE GRAPHIC DESIGN online OR Uniform Design Tool to use our design tool to create your own uniform. Or Email us any design you like at design@setdaysportswear.com
- Can I check the status of my order?
Absolutely, you can email us at info@setdaysportswear.com to check the status of your order. After we have shipped your uniforms, we will provide you with the tracking information.
Please visit the shipping carriers listed to track your order (UPS, USPS, and/or FED EX)
- Do you have a Size Chart?
We have updated our size chart. Please review our size chart online, Setday Sportswear Size Chart thoroughly. We also offer sizing kits and stock sample of our uniforms if you would like to see how well it fits and feel the overall quality and look of our product(s). The samples can be ordered at Setday Sportswear Sample Kits Setday Sportswear will not be held accountable for wrong sizes once the customer has submitted the sizes for their order(s) and confirmed the Order Detail.
- Can I request a sample of my actual order?
Yes, we can make one sample of your final design. If you order your own customize sample, we will apply the 50% refund for the cost of the sample towards your next invoice, when you place the whole order. (7-10 day turnaround time )
- How long will it take for my order to be processed and/or turnaround time?
Our Standard Processing time is 2-3 weeks and our Rush Processing is 7-10 business days from when full payment is received and when the Order Detail has been confirmed by the customer. Please see our Processing Time policy in our Terms and Conditions for more information
- Do you charge for shipping?
We offer FREE shipping for all orders, minimum of 10 per order. For additional “add-on orders” less than 5 please see the chart below.
Standard processing 2-3 weeks for additional add-on orders
- Can I add more uniforms later on if we have extra players?
Setday Sportswear will gladly manufacture additional “add-on” uniforms in your style. Additional uniform orders will be billed at the appropriate price for the quantity ordered. Prices may change or vary. We cannot guarantee 100% that the colors between the new and existing order will match. Please see our Additional Add-on Uniform policy in our Terms and Conditions for further details
- Can you color match our existing uniforms?
Setday Sportswear will make its best effort to match, but an exact match is often not possible. Fabric materials and colors, each company has different materials and color tones. All materials fade (or darken) over time, and some materials are simply no longer available, so an exact match is impossible – or very expensive as it would involve custom. Please see our color chart on DESCRIPTION of the product. We will not be held responsible for mismatch color(s) of your uniform(s)
- What are your payment methods?
We accept VISA, MASTER, DEBIT cards, PayPal, CHECKS, Money Orders, and School Purchase Orders. (Please note that checks may take up to 10 days to clear.) Please refer to our Accepted Forms of Payments under our Terms and Conditions for further details
- Sales Tax applicable?
At present, you are only responsible for sales tax if your order is being shipped to the state of California. The current CA tax rate of 8.25% will be added to the invoice if applicable. Sales tax will apply for none CA customers
- What is your return policy?
We offer return or exchange for plain uniforms Only ( NO Customization on the garment). We do NOT accept the return or exchange for custom uniforms (which have your team name or logos, designs, or your choosing colors). All returned or exchanged items must be unworn, unwashed, and with all original tags. Please contact us within 7 business days of merchandise receipt to report the problems and or complaints. Please refer to our Returns/Exchange policy in our Terms and Condition for further details.
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